Effective Date: 11 August 2026 · Last Updated: 18 September 2026 · Entity: Matrixgrow Software Solutions, Hyderabad, India
At Matrixgrow Software Solutions ("Matrixgrow", "we", "us", "our"), we strive to deliver robust, high-performance SaaS ERP platforms (including Gym ERP, Hostel ERP, School ERP, Turf ERP, and Paid Parking ERP). This Refund and Cancellation Policy outlines the conditions, procedures, and timelines under which subscriptions, renewals, cancellations, and refund requests are processed.
Explore full ERP features before committing to any paid plan.
Zero lock-in. Cancel from your dashboard or support before next cycle.
Eligible refunds credited to original source within 7-14 business days.
We provide interactive live demonstrations and onboarding guidance for all prospective customers so you can test and confirm that the ERP module meets your business operations before making any financial commitment.
Customers have complete freedom to cancel their subscription at any time without punitive penalties:
You may cancel your monthly subscription at any time. To avoid charges for the upcoming billing cycle, cancellation requests must be submitted at least 7 calendar days prior to your recurring renewal date. Upon cancellation, your workspace remains fully active until the end of your prepaid monthly billing period.
For annual subscription plans, cancellation requests must be submitted at least 15 calendar days prior to the renewal anniversary. You will retain unrestricted platform access through the end of the paid annual term.
Because Matrixgrow provisions dedicated database resources, automated cloud infrastructure, and operational software immediately upon activation, refunds are governed by the following criteria:
| Scenario | Refund Status | Condition / Remarks |
|---|---|---|
| Initial Paid Activation (First 7 Days) | Eligible (100% Refund) | If you are unsatisfied within 7 days of your very first paid subscription activation, you may request a full refund of the base subscription fee. |
| Double Billing / Billing Error | Eligible (100% Refund) | Any duplicate charge, erroneous invoicing, or technical gateway overcharge will be reimbursed immediately upon verification. |
| Severe Service Outage (>72 Hours) | Pro-Rata Credit / Refund | In the rare event of verified platform unavailability exceeding 72 consecutive hours caused solely by Matrixgrow systems. |
| Mid-Cycle Monthly Subscription | Non-Refundable | Monthly renewals are non-refundable once the billing period has commenced; access persists until the period concludes. |
| Custom Development & Setup Fees | Non-Refundable | One-time engineering charges, custom module development, data migration, and on-premise hardware integrations. |
| Account Termination due to Terms Breach | Non-Refundable | Accounts suspended or terminated for prohibited usage, malicious activity, or legal violations forfeit all prepaid balances. |
When your subscription ends or is cancelled, we maintain your workspace database in read-only protected status for 30 calendar days ("Grace Period").
To submit a cancellation or refund request, follow these straightforward steps:
Send an email from your registered administrator email address to support@matrixgrow.in with the subject line Refund Request - [Workspace Name].
Include your unique Workspace ID (e.g., gym_abc123), registered business phone number, invoice/transaction number, and the reason for your request.
Our finance team will evaluate your request within 2 business days. Approved refunds will be processed directly to your original payment method (Bank Transfer, UPI, Credit/Debit Card) within 7 to 14 working days.
We urge all customers to contact us directly to resolve any billing questions or concerns prior to filing a dispute or chargeback with your bank or credit card provider. In the event of an unjustified chargeback, Matrixgrow reserves the right to immediately suspend access to the affected workspace while the matter is investigated.
For all questions regarding billing, invoices, cancellations, or refund status, please reach out to our dedicated support desk:
Hyderabad, Telangana, India
Email: support@matrixgrow.in
Phone / WhatsApp: +91 7416658683
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
© 2026 Matrixgrow Software Solutions. All rights reserved.
