Effective Date: 21 September 2026 · Last Updated: 21 September 2026 · Version: v2026.09.21 · Jurisdiction: Hyderabad, Telangana, India
This SaaS Customer Agreement ("Agreement", "Terms of Service") constitutes a legally binding contract between you ("Customer", "Subscriber", "you", "your") and the proprietor of Matrixgrow Software Solutions, having its principal place of business in Hyderabad, Telangana, India ("Matrixgrow", "we", "us", "our"). Matrixgrow Software Solutions is a proprietorship business and is not an incorporated company, LLP, or private limited company. By creating an account, signing an order form, accessing, or using any Matrixgrow ERP platform, you confirm that you have read, understood, and agree to be bound by this Agreement and our related policies.
These Terms apply exclusively to Matrixgrow's five prebuilt SaaS ERP products:
Custom software development, bespoke applications, integrations, consulting, implementation projects, or other separately commissioned development services are not governed solely by these standard SaaS Terms. Such services will be governed by separate written agreements, statements of work, quotations, or contracts that specify the applicable scope, pricing, milestones, payment terms, intellectual property rights, warranties, support, maintenance, confidentiality, and other applicable conditions.
If you are unsure whether a particular service is covered by these Terms, please contact us before proceeding.
By clicking "Create Account", "I Agree", or by accessing any Matrixgrow ERP service, you acknowledge that you have read this Agreement and consent to its terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree to these terms, you must not register for or use any Matrixgrow service.
We record your consent at the time of registration, including the policy version accepted, the timestamp of acceptance, and your registered contact details. We reserve the right to update these terms. Continued use of our services after a policy update constitutes acceptance of the revised terms. We will notify registered customers of material changes via email at least 14 days in advance.
To use Matrixgrow services, you must:
During registration, you must provide accurate and complete information including your organisation name, a valid business email address, contact phone number, and a unique workspace identifier. Your workspace ID becomes part of your dedicated ERP URL and cannot be changed after registration. Each workspace is assigned to one organisation only.
Matrixgrow reserves the right to verify registration details, reject applications, and manually approve or suspend accounts at its sole discretion. New accounts are placed in "Pending Approval" status until activated by our team. Where applicable, paid subscriptions become active following account approval and successful payment.
You are solely responsible for maintaining the security and confidentiality of your workspace login credentials, including your email address and password. You agree to:
Matrixgrow will not be liable for any loss or damage arising from your failure to comply with these security obligations.
Matrixgrow services are provided exclusively for legitimate business management purposes. You agree to use the platform only to manage your own organisation's operations (including member/student/tenant/vehicle records, billing, attendance, scheduling, payments, and reports) within the scope of the ERP module you have subscribed to.
You must not use Matrixgrow services to store or process data belonging to third-party organisations without their explicit written consent. Sub-licensing or re-selling access to your workspace is strictly prohibited.
You must not, and must not permit others to:
Violation of this section may result in immediate suspension or termination of your account without refund, and may be reported to the appropriate law enforcement authorities.
Your data belongs to you.
As between you and Matrixgrow, you retain your rights in the business data and content that you submit to your workspace, subject to applicable third-party rights and applicable law. Customer business data may include, without limitation: member records, student information, resident details, vehicle records, bookings, attendance logs, transaction records, documents, and other business information entered by the customer.
For personal data that customers submit to the Matrixgrow ERP platform for their own business operations, Matrixgrow may process such data on the customer's behalf as a service provider or data processor, where applicable. Matrixgrow may separately process personal data for purposes for which Matrixgrow determines the purpose and means of processing, such as account administration, billing, security, support, legal compliance, and service operations, as described in our Privacy Policy.
Matrixgrow does not sell customer business data or use customer business data for targeted advertising.
Each Matrixgrow customer organisation is provisioned with a logically isolated workspace assigned a unique workspace identifier. Matrixgrow is designed to logically isolate customer workspaces. Access controls, tenant-scoped authorisation, and database-level security policies are used to help prevent unauthorised cross-workspace access.
If you require additional branches or departments, each must be registered as a separate workspace account. While Matrixgrow takes reasonable technical measures to enforce workspace isolation, no system can guarantee absolute prevention of all security incidents.
Matrixgrow operates on a subscription-based model. Subscription fees, billing cycles, and included module features are agreed upon individually during the onboarding consultation and confirmed in writing prior to account activation. All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Subscriptions are billed monthly or annually as agreed. Payment must be received in advance for each billing period. Failure to pay by the due date may result in service suspension after a grace period of 7 days following the due date.
Matrixgrow reserves the right to revise its pricing. We will provide at least 30 days' written notice before any pricing change takes effect. Continued use of the service after the effective date of a price change constitutes acceptance of the new pricing.
All cancellations and refund requests are governed by our dedicated Refund & Cancellation Policy, which forms an integral part of this Agreement.
Cancellation: You may cancel your subscription at any time. Monthly plan cancellations must be requested at least 7 days before renewal; annual plans require 15 days' notice. Access remains active through the end of the prepaid period.
Refunds: New subscribers are eligible for a 100% money-back guarantee within 7 days of their initial paid activation. Duplicate billing and verified sustained outages (>72 hrs) are fully refundable. Setup and custom engineering fees are non-refundable once started.
For complete details, eligibility matrix, and refund request instructions, please read the full Refund & Cancellation Policy →
Matrixgrow may suspend or terminate your account immediately and without prior notice if:
You may terminate this Agreement at any time by cancelling your subscription and requesting account deletion. Upon termination, your workspace will be deactivated and access will be revoked. Your data will be retained for up to 30 days after termination, during which you may request a data export. Following that period, workspace data will be deleted or anonymised, subject to data that Matrixgrow is required or permitted to retain under applicable law, legitimate security requirements, dispute resolution, accounting obligations, or other lawful purposes.
During an active subscription, your data is retained for as long as your workspace is active. Following cancellation or termination, workspace data will generally be retained for up to 30 days to allow you to request an export, after which it will be deleted or anonymised, subject to data that Matrixgrow is required or permitted to retain under applicable law, legitimate security requirements, dispute resolution, accounting obligations, or other lawful purposes.
Data Export: You have the right to export your data at any time during an active subscription. Data exports can be requested by contacting our support team or using the export features available within your ERP dashboard. We provide exports in commonly used formats supported by the applicable ERP product and will process valid export requests within a reasonable period. You are responsible for maintaining appropriate copies of your business records independently of the platform.
All intellectual property rights in the Matrixgrow platform, including its software, source code, user interface, designs, documentation, content, branding, logos, and other materials developed and provided by Matrixgrow, are owned by or lawfully licensed to the proprietor operating under the Matrixgrow Software Solutions business name, subject to applicable third-party rights.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Matrixgrow software solely for your internal business purposes during the period of your active subscription. This licence does not include the right to:
Any of the above activities require prior express written permission from Matrixgrow or are permitted only where expressly allowed under applicable law.
This IP clause applies only to the five prebuilt Matrixgrow ERP products. Custom software development projects are governed by separate written agreements that may contain different intellectual property ownership and licensing terms, as agreed between the parties in writing.
Each party agrees to keep confidential all non-public information received from the other party in connection with this Agreement. Matrixgrow will not disclose your business data, operational metrics, or confidential organisational information to any third party except:
Our employees and contractors with access to customer data are bound by confidentiality agreements and operate under a strict need-to-know access control policy. This confidentiality obligation distinguishes between: customer business data submitted to the platform; Matrixgrow's own confidential technical and commercial information; and information that becomes publicly known through no fault of either party.
Matrixgrow implements industry-standard technical and organisational security measures to protect your data, including:
While we take all reasonable precautions, no system is 100% secure. We will notify you promptly in the event of a data breach that affects your workspace, in accordance with applicable law.
Matrixgrow targets 99.9% monthly service availability. This is a service target and does not constitute a service-level guarantee unless expressly agreed in a separate SLA.
Scheduled maintenance may be performed from time to time and advance notice will be provided where reasonably practicable. Maintenance is generally scheduled outside peak business hours where possible.
Matrixgrow is not liable for downtime caused by third-party infrastructure providers (such as cloud hosting or internet providers), force majeure events, or actions taken by you that impair service access.
To the maximum extent permitted by applicable law, Matrixgrow's total aggregate liability to you for any claims arising out of or related to this Agreement shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, Matrixgrow shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of revenue, loss of business, or business interruption) even if advised of the possibility of such damages.
The foregoing limitations do not apply to liability arising from: fraud or wilful misconduct; infringement of intellectual property rights; breach of confidentiality obligations; or any other liability that cannot lawfully be excluded or limited under applicable Indian law.
The platform is provided "as-is" and "as-available". Matrixgrow makes no warranties (express, implied, or statutory) regarding fitness for a particular purpose or uninterrupted error-free operation. Nothing in this clause reduces Matrixgrow's obligations expressly stated elsewhere in this Agreement, including obligations relating to data backups, security, and data export.
Matrixgrow shall not be in breach of this Agreement or liable for delay or failure to perform any obligation due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, floods, fire, war, terrorism, pandemics, government restrictions, internet outages, power failures, or failures of third-party service providers (including cloud infrastructure providers). We will endeavour to resume normal service operations as quickly as reasonably possible.
Matrixgrow may integrate with or rely upon third-party services including cloud infrastructure providers, SMS and WhatsApp communication services, email delivery platforms, and payment providers. Where such integrations are used, Matrixgrow may share or transmit the minimum information reasonably necessary to provide the requested integration or service. Your use of such integrations may also be subject to the respective third parties' own terms and privacy policies.
Matrixgrow exercises reasonable care in selecting and engaging third-party service providers; however, Matrixgrow is not responsible for the independent actions, availability, or data-handling practices of those providers beyond what is provided in our agreements with them. Any personal data shared with a third party for service delivery purposes is handled in accordance with our Privacy Policy and applicable data protection requirements.
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days from written notice of the dispute.
For questions, legal notices, or concerns regarding these Terms & Conditions, please contact:
Matrixgrow Software Solutions
Hyderabad, Telangana, India
Email: support@matrixgrow.in
Support: support@matrixgrow.in
Phone: +91 7416658683
Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
Version History
v2026.08.11: Initial production release. Effective 11 August 2026.
v2026.09.21: Legal identity correction (proprietorship), scope clarification (5 prebuilt ERP products only), custom software exclusion added, data ownership / processor / tenant isolation / IP / liability / retention / export / availability wording revised. Effective 21 September 2026.
